We are committed to protecting your online privacy and recognize we will endeavor to protect any information you share with us by using our website. The confidentiality of the medical records of all patients has been and continues to be strictly protected. We only release medical information at the patient’s request or as required by law.
“Non-Personal Information” (NPI) is information that is in no way personally identifiable and that is obtained automatically when you access our Website with a web browser.
“Personally Identifiable Information” (PII) is non-public information that is personally identifiable to you and obtained for us to provide you with a product or service. PII may include information such as your name, address, phone number, credit card information, medical history and other related information that you provide to us.
Our Commitment to Your Privacy
California law requires certain specific disclosures be made available to California residents who use the Internet and provide information that may be used for marketing purposes. If we disclose your information to any third party for direct marketing purposes we must provide you with a method for obtaining the names, addresses and certain other specified details of anyone who might have received that personal information.
If you are a California resident you may request this information from Restore by writing to us via email at .We will not respond to more than one request per calendar year.
Links to Other Sites
You acknowledge that your use and access of these websites is solely at your own risk. It is your responsibility to check the privacy policies of these websites to see how they treat your personal information.
Information We Collect
Generally, you control the amount and type of information you provide to us when using our Website. As a visitor to our Website, you can browse our Website to find out more about us. You are not required to provide us with any PII as a visitor.
However, if you register on our Website, you must provide PII in order for us to provide you with various features and/or functionality from our Website. As a customer, we collect your PII in the following ways:
When you register with restorehair.com for information or promotions, we collect your name and email address and certain other personal information necessary for us to provide you with products or services.
There may be online forms used in our Website. The information you enter into these online forms may contain PII.
If you use our mobile application, you may have to provide PII in order to use it.
Directly From You
When you provide us your PII, in person, during a telephone or video call, or via the website. When you interact with our website, including but not limited to, through an interactive features such as an interactive quiz, and or a third party platform, by posting comments or reviews about us, or when you initiate a live chat with one of our representatives. When you fill out any form whether in person or on our website, including but not limited to, the forms to receive an information kit, schedule a consultation, to make a purchase, request service and product information, to report a problem with our website or services, to receive communications, to receive offers, to participate in a sweepstake, quiz, game, or survey. When you correspond with us by sending us an email, a letter, a message through social media, or through any other form of electronic communication.
When you use our Website, we automatically collect certain computer information by the interaction of your mobile phone or web browser with our website. Such information is typically considered NPI. We may also collect any of the following:
- Help remember and process the items in the shopping cart.
- Understand and save user’s preferences for future visits.
- Keep track of advertisements.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies
We may also use a technology called, web beacons, to collect general information about your use of our Website and your use of special promotions or newsletters. The information we collect by Web Beacons allows us to statistically monitor the number of people that open our emails. Our Web Beacons are not used to track your activity outside of our Website. We do not link NPI from Web Beacons to PII without your permission.
We automatically receive information from your web browser or mobile device. This information includes the name of the website from which you entered our Website, if any, as well as the name of the website to which you’re headed when you leave our website. This information also includes the IP address of your computer/proxy server that you use to access the Internet, your Internet Website provider name, web browser type, type of mobile device, and computer operating system. We use all of this information to analyze trends among our Users to help improve our Website.
We also use Google Signal. When Google users have ad personalization enabled, Google Signals collects information about how they use the various devices with Google accounts. The data produced by Google Signals is reported via Google Analytics.
This allows a business to:
- Run remarketing (Google’s term for “retargeting“) campaigns across a person’s various devices
- Better understand how users engage with sites and apps on different devices
- See more accurate data on how many users it has (rather than the number of devices)
Users can opt out of Google Signals through their Google Ad Settings. For more information please visit https://safety.google/privacy/privacy-controls/
How Information is Used
We use PII that you provide for our internal purposes, such as offering our services to you, confirming and tracking the services we provide you, subscription or registration; analyzing statistics and demographics; and informing you of new products, services, and offers as provided by us and/or our affiliates.
Our affiliates may have products, services, or offers about which you may be interested in receiving information and they may use the PII we have for you to contact you. If you don’t want to receive information from our affiliates, you can let us know so you’re no longer contacted by our affiliates about their products, services, or offers.
We may also combine information you give us online or through printed forms; publicly available information; and information we receive from other parties. We use this combined information for your online experience and to let you know about new products, services, offers, and other promotions.
There are times that we may have to disclose your PII to comply with state and federal laws; to assist law enforcement and governmental agencies in preventing or investigating fraud or other crimes, or in response to a court order. In such instances, we will only provide the PII requested and your PII will only be used for legal purposes as opposed to marketing.
Finally, if we sold or transferred our business, we would transfer your PII to the purchaser as appropriate and might also retain a copy of your PII for any new business ventures we would start.
Changing Your Information
You may change your PII at any time using facilities found on our Website. If you need assistance with updating your PII or removing yourself from our mailing lists, just send us an email with your request or contact us using the Contact us information found on our Website.
Opting Out of Sharing Information
You can always opt out of future unaffiliated third-party disclosures of your information. Such opt-out will not affect disclosures otherwise permitted by law including but not limited to: (i) disclosures to affiliates, (ii) disclosures to third-party service providers who provide certain services for our business, such as credit card processing, computer system services, shipping, data management, or promotional services, (iii) disclosures to third parties as necessary to fulfill your requests, (iv) disclosures to governmental agencies or law enforcement departments or otherwise required to be made under applicable law, (v) previously completed disclosures to third parties, or (vi) disclosures to third parties in connection with subsequent contests or promotions you may choose to enter, or third-party offers you may choose to accept.
“California Do Not Track” Settings
Some web browsers have settings that enable you to request that our Website does not track your movement within our Website. Our Website does not obey such settings when transmitted to and detected by our Website.
Change and Turn off tracking features in your browser. You can turn off tracking features and other security settings in your browser by visiting the following links:
Google Analytics Opt-out Browser Add-on. Google provides a free add-on to most major browsers that you can install to prevent your data from being collected and used by Google Analytics. Visit the following link to download the free Google Opt-out Add-on Tool: http://goo.gl/Ls82zv
Protecting Your Child’s Privacy
We follow the Children’s Online Privacy Protection Act (COPPA). Even though our Website is not designed for use by anyone under the age of 18 (child), we realize that a child may attempt to access our Website. We do not knowingly collect PII from a child. If you are a parent or guardian and believe your child is using our Website, please contact us. We may ask for proof of identification before we remove any information to prevent malicious removal of account information. If we discover on our own that a child is accessing our Website, we will delete the information as soon as we discover it, we will not use the information for any purpose, and we will not disclose the information to third parties. You acknowledge that we do not verify the age of our users nor do we have any liability to do so. If you are a child, please seek the permission of a parent or guardian before accessing our Website.
Text Message Policy
When you submit information on the website you agree to the following statements:
- I agree to receive advertising calls made via an autodialer to my phone at the number I provided, including my cellphone. Message, minutes and data rates may apply.
- I agree to receive automated text messages to my mobile phone number provided. You
may reply STOP to any text message at any time to stop receiving text messages.
- I agree to receive transactional, advertising, promotional, news-related and other emails from Restore regarding the company and its products and services.
You may withdraw my consent to receive calls, texts, or email at any time, and that I am not required to agree to the receipt of advertising calls, texts, or emails in order to receive services from Restore. See below for how we send text messages and how you can opt out.
When you opt-in to the service, we will send you a message to confirm your signup. Text JOIN to 31311 to receive alerts from Restore. Message and data rates may apply. Message frequency will vary by use. Text “HELP” for help. Text “STOP” to cancel.
Text 31311 receive alerts from Restore! Message and data rates may apply. Message frequency will vary by use. Text “HELP” for help. Text “STOP” to cancel.
You can cancel this service at any time. Just text “STOP” to 31311. After you send the message “STOP” to us, we will send you a reply message to confirm that you have been unsubscribed. After this, you will no longer receive messages from us. If you want to join again, just sign up as you did the first time and we will start sending messages to you again.
If at any time you forget what keywords are supported, just text “HELP” to 31311. After you send the message “HELP” to us, we will respond with instructions on how to use our service as well as how to unsubscribe.
Participating carriers: AT&T, Verizon Wireless, T-Mobile, U.S. Cellular, Boost Mobile, MetroPCS, Virgin Mobile, Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central, IL (ECIT), Cellular One of Northeast Pennsylvania, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).
T-Mobile is not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
For all questions about the services provided by this short code, you can send an email to [email protected]
Our Email Policy
We comply with the federal CAN-SPAM Act. You can always opt out of receipt of further email correspondence from us or our affiliates. We will not sell, rent, or trade your email address to any unaffiliated third-party without your permission except in the sale or transfer of our business.
Our Security Policy
We have taken steps to build our Website using sophisticated encryption and authentication tools to protect the security of your PII. When we collect your PII through our Website, we will encrypt your PII before it travels over the Internet using industry standards as establishing for conducting secure online transactions. We also use industry standard technologies such as secure routers and fire walls to make sure that your PII is safe. Unfortunately, we cannot fully guarantee secure data transmission over the Internet because of its nature.
Once we receive your PII, we have industry standard security measures in place to protect against the loss or misuse of your PII, though again, we cannot fully guarantee against such loss or misuse. We strongly urge you to protect any password you may have for our Website and not share it with anyone. You should always log out of our Website when you are done using it, especially if you are sharing a computer with someone else or are using a computer in a public place.
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